It’s not a question of IF, but rather WHEN your connection goes down.
Reliable Business Internet is as vital to your business as reliable electricity. If your business grinds to a halt during an internet outage, then dealing traditional internet service providers in Ontario is a huge gamble.
Your service provider should be calling YOU when your connection is down, not the other way around. You MAY receive this level of service if you have an internet connection serviced by fibre while paying anywhere from $600-$2000/month for your connection. The service level agreement (SLA) is what guarantees a response and repair time. Fibre connections, while fast, are not bulletproof and outages can render your business at a standstill for hours, or worse.
The first, and most logical step is prevention. Taridium’s managed internet services include a secondary backup connection that takes over as soon as an outage is detected. Taridium’s 24/7 Network Operations Centre is alerted to the primary connection outage and addresses the problem remotely when possible, or dispatches a technician immediately if the problem is more severe. NONE of the major ISP’s in Southern Ontario provide a secondary connection because they refuse to service lines they do not own, and that is where Taridium is different.
Knowing a connection is having trouble before it’s noticed by our customers is the key to stable internet. Our internet connections are measured every five minutes for signs of latency, packet loss, and jitter. Working connections are adjusted so that they work better, leading to fewer service calls, and a stable experience for the customer. Having two or more connections with different access technologies, even if neither are backed by a service level agreement (SLA) is the way to go if you are looking for business internet reliability without shattering the budget.